Frequently Asked Questions
Does your property have on-site maintenance?
An item in a resident's unit needs repair. How do they get help?
Log into their resident portal and submit a work order online.
What happens if a resident is locked out of their apartment?
They can come by the office during office hours or call the on-call emergency maintenance through the office. There is a $75 lockout fee after hours.
What maintenance is a resident responsible for? (i.e. changing fire alarm battery/changing lightbulbs/etc.)
Changing fire alarm batteries, light bulbs, fixing appliances, etc.
Does your property offer on-site parking?
Is your property parking free or paid?
Is your property pet-friendly?
Do you offer furnished units?
Am I required to purchase renter's insurance?
Is your property smoke-friendly?
How long does it take for an application to be approved?
Applications are usually approved on the same day.
What are my options for paying my rent?
You can pay online with a credit/debit card or by e-check online as well as check/money order in the office.
Which utilities are included in my rent?
Internet/cable, water, sewage & garbage.